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Seth Godin says “It doesn’t scale because we tell the world, it scales because if we treat five people so well they will tell other people... And they will tell five, and those become twenty and that’s when it scales.”
When thinking about your influencers and advocates, it’s really beneficial to make sure you’re treating your customers in a robust way to delight them. Because, in essence, what that creates is advocacy, which then extends on and on and on, creating a scalable rule for your organization.
You can use a number of techniques to engage influencers:
Ritchie Mehta has had an eight-year corporate career with a number of leading organizations such as HSBC, RBS, and Direct Line Group. He then went on setting up a number of businesses.
Data protection regulations affect almost all aspects of digital marketing. Therefore, DMI has produced a short course on GDPR for all of our students. If you wish to learn more about GDPR, you can do so here:
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You will not be assessed on this content in your final exam.
ABOUT THIS DIGITAL MARKETING MODULE
This module begins by covering the benefits and challenges associated with digital communications and the importance of researching and selecting the most appropriate digital channels to reach and engage with your target audience. It covers the tools and digital PR activities you can use to extend your reach on social media, content management, the factors to consider when creating a budget for a digital campaign, resourcing a digital team, and the importance of aligning digital metrics with customer service metrics to review the performance of a digital campaign.
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